Billing Terms & Conditions
All prices on yourbubble.co.uk are in pounds sterling (GBP), include UK VAT, and are paid in full at checkout. We never add hidden fees or card surcharges.
Payment methods we accept
- All major debit cards
- All major credit cards
- Apple Pay
- Google Pay
Currency and VAT
We only charge in UK pounds sterling (GBP). Every price you see already includes UK VAT at the current rate, so there's nothing extra to pay at checkout. Our VAT number is GB677777362. If you need a VAT receipt, email us with your order reference number, and we'll send one.
What you pay
Your total at checkout is the price of your products plus delivery.
Standard UK delivery costs £4.95 on orders under £50. Delivery is free on every order of £50 or more.
There are no extra charges for paying by card, Apple Pay or Google Pay.
When you're charged
We take the full payment when you place your order. Some banks show a temporary "pending" amount while a payment is being checked. This drops off on its own, usually within a few business days, depending on your bank.
Order confirmation and receipts
Straight after checkout, we'll email you an order confirmation. It shows your order reference number, the products you bought, the price of each item, VAT, the delivery charge, and the total you paid. Please keep it for your records.
Declined payments
If your payment is declined, your order won't be placed, and you won't be charged. Please check your card details and try again, use a different payment method, or contact your bank.
Billing errors and how we fix them
If you spot a problem with a charge, email info@yourbubble.co.uk with your order reference number, a short description of the issue, and a screenshot of the charge. Please hide your full card number. Here's what we'll do:
- Charged twice for the same order: we'll refund the duplicate payment in full to your original payment method within 5 business days of confirming it.
- Charged more than the price shown at checkout: we'll refund the difference to your original payment method within 5 business days of confirming it.
- Pricing error on our website: if we notice it before dispatch, we'll email you. You can choose to pay the correct price or cancel your order for a full refund.
- Undercharged: we'll let you know, but we'll never take any extra payment without your agreement.
Once a refund is issued, your bank or card provider may take a few extra business days to show it.
Refunds
All refunds go back to the payment method you used to place your order. Our Return & Refund Policy explains when and how refunds are made.
Payment disputes
If you're worried about a charge, please contact us first so we can put it right quickly. If you raise a dispute or chargeback with your bank, we'll respond through our payment provider's dispute process and share the relevant order details with your bank.
Payment security
All payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details. Read more on our Secure Checkout page.
Questions about a payment or a charge? Contact us, and we'll look into it.
Business Information
Legal Entity: Sonik Products Ltd (Private Limited Company)
Brand Name: My Bubble
Address: Block C, Woodside End, Wembley, HA0 1UR, United Kingdom
Phone: +44 20 8795 5343
Email: info@yourbubble.co.uk
Support Hours: Monday to Friday, 10am to 4pm (UK time), closed on weekends and UK bank holidays
