Refund policy

Returns

You can return unopened goods (except sale items), that you have ordered from us for any reason within 14 days working days of receipt, for a full refund or exchange (excluding shipping fees occurred). Upon receipt of the goods we will give you a refund of the amount paid or an exchange as required. Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

Before sending any returns back to us please contact us by emailing us at INFO@YOURBUBBLE.CO.UK.  Your message should contain the Order Reference Number from your Dispatch Note as well as a full explanation of your reason for returning the goods. We will e-mail you back with your return instructions on how to send the items back to us.

The costs of returning the goods to us shall be incurred by you the customer.

Refunds

Please allow up to 14 working days (excludes weekends and public holidays), for action of your return. 

If you haven't got your refund within 14 working day, please contact us by emailing us at INFO@YOURBUBBLE.CO.UK.

Exchanges

Upon receipt of the goods we will give you a an exchange as required. Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

*Brushes / Combs cannot be exchanged or refunded due to hygiene reasons

 

Please contact us by emailing us at INFO@YOURBUBBLE.CO.UK to inform us what item you would like exchange for.

Faulty products

yourbubble.co.uk believes that all goods supplied are of the highest quality. However, should any goods appear faulty please let us know ASAP within 14 days working days of receipt, by emailing info@yourbubble.co.uk. To promptly resolve the issue our customer service team will require your order reference number, a full explanation of the fault and photographic evidence when applicable.

Items damaged or leaked in transit 

Items damaged or leaked in transit

PLEASE DO NOT DISPOSE OF THE PRODUCT OR PACKAGING OF THE LEAKED/DAMAGED ITEMS – as items may need to be returned back to us and photographic images will need to be provided.

We aim to pack orders securely to avoid any damage or leakage during transit. However, on the rare occasion if products have been damaged or leaked in transit please email us ASAP with as much photo evidence as possible. In the photo include of all the packaging and the product in question, so we can log in a complaint with our warehouse and with the courier in order to swiftly resolve the issue. PLEASE NOTE WITHOUT PHOTO EVIDENCE WE WILL NOT BE ABLE TO RESOLVE COMPLAINTS RELATING TO DAMAGED OR LEAKED PRODUCTS.