Terms of service
Last updated: 16 October 2026
Welcome to My Bubble. These Terms of Service set out the rules for using yourbubble.co.uk and buying our products. They explain your rights and ours, including how orders are accepted, how payment, delivery and returns work, and what happens if something goes wrong. Please read them carefully before placing an order. If you have any questions, you can contact us at info@yourbubble.co.uk.
1. Introduction and acceptance
These Terms of Service (the "Terms") govern your access to and use of the website at yourbubble.co.uk (the "Website") and the purchase of any products from us through the Website. Please read these Terms carefully before using the Website or placing an order.
By accessing or using the Website, creating an account or placing an order, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Website or place an order.
These Terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Billing Policy and Secure Checkout page, each of which forms part of these Terms. In the event of any conflict between these Terms and those policies, these Terms will prevail, except where the relevant policy gives you greater rights.
2. Definitions and interpretation
In these Terms, "we", "us", "our" and "My Bubble" mean Sonik Products Ltd, trading as My Bubble. "You" and "your" mean the person accessing the Website or placing an order. "Products" means the goods offered for sale on the Website. "Order" means your request to purchase Products from us. "Contract" means the legally binding agreement between you and us for the sale of Products, formed in accordance with clause 10. "Business day" means Monday to Friday, excluding UK bank holidays.
Headings are for convenience only and do not affect the interpretation of these Terms. Words in the singular include the plural and vice versa. The words "including" and "for example" do not limit the meaning of the words that come before them.
3. Information about us
The Website is operated by Sonik Products Ltd, a private limited company with company registration number 3184821 and VAT number GB677777362, trading under the brand name My Bubble. Our business address is Block C, Woodside End, Wembley, HA0 1UR, United Kingdom.
You can contact us by email at info@yourbubble.co.uk, by telephone on +44 20 8795 5343, or through the contact form on our Website. Our customer support team is available Monday to Friday, 10am to 4pm (UK time), excluding UK bank holidays.
If we need to contact you, we will do so by email, by telephone or by post using the details you provided in your Order or account.
4. Eligibility
To use the Website and place an Order, you must be at least 18 years of age and capable of entering into a legally binding contract. By placing an Order, you confirm that you meet these requirements.
The Website is intended for customers with a delivery address in the United Kingdom. We do not accept Orders for delivery outside the United Kingdom or to PO Box addresses.
Our Products are sold for personal, domestic and private use only. You may not purchase Products for the purpose of resale without our prior written agreement.
5. Use of the Website
We grant you a limited, non-exclusive, non-transferable and revocable permission to access and use the Website for your personal, non-commercial use, in accordance with these Terms.
You must not use the Website in any way that breaches any applicable law or regulation, or that is fraudulent or harmful. In particular, you must not attempt to gain unauthorised access to the Website, its server or any connected system; introduce viruses, malware or other harmful material; use any automated system, such as a robot, scraper or spider, to access, copy or extract content from the Website; interfere with the proper working or security of the Website; or use the Website to send unsolicited communications.
We do not guarantee that the Website, or any content on it, will always be available, uninterrupted or free from errors. We may suspend, withdraw or restrict the availability of all or any part of the Website for business, operational or maintenance reasons, and we will try to give you reasonable notice where possible.
We may update and change the Website from time to time to reflect changes to our Products, our customers' needs and our business priorities.
6. Your account
You may choose to create an account with us. You are responsible for ensuring that the information you provide is accurate, complete and kept up to date.
You are responsible for maintaining the confidentiality of your login details and for all activity that takes place under your account. You must notify us immediately at info@yourbubble.co.uk if you become aware of, or suspect, any unauthorised use of your account.
We may suspend or close your account if we reasonably believe that you have breached these Terms, provided false information or used the Website fraudulently. Where we do so, we will tell you why, unless we are prevented from doing so by law.
7. Our Products
We make every reasonable effort to ensure that the descriptions, images, ingredient lists and other information about our Products on the Website are accurate. Images are for illustration purposes only. Product packaging may vary from that shown on the Website, and colours may appear slightly differently depending on your screen settings.
Our Products are cosmetic hair care products. They are not medicines and are not intended to diagnose, treat, cure or prevent any medical condition. Results may vary according to your hair type, texture and condition.
You must read the label and follow all directions for use before using any Product. If you have any known allergies or sensitivities, you should check the ingredients list carefully before purchase and use. We recommend that you carry out a patch test before using any Product for the first time. If irritation occurs, you should stop using the Product immediately and seek medical advice if necessary.
All Products are subject to availability. If a Product you have ordered is unavailable, we will notify you as soon as possible and refund any payment you have made for that Product.
8. Prices
All prices on the Website are shown in UK pounds sterling (GBP) and include Value Added Tax (VAT) at the current UK rate. If the rate of VAT changes between the date of your Order and the date of dispatch, we will adjust the VAT you pay, unless you have already paid in full before the change takes effect.
Delivery charges are additional to the price of the Products and are shown clearly at checkout before you complete your Order. Standard UK delivery costs £4.95 on orders under £50, and delivery is free on orders of £50 or more, as described in our Shipping Policy.
The price payable for a Product is the price displayed on the Website at the time you place your Order. We may change our prices at any time, but changes will not affect Orders that we have already accepted.
Despite our efforts, some Products may occasionally be mispriced. If we discover an error in the price of a Product you have ordered, we will contact you before dispatch and give you the choice of continuing with your Order at the correct price or cancelling it for a full refund. Where a pricing error is obvious and unmistakable, and could reasonably have been recognised by you as a mispricing, we are not obliged to supply the Product at the incorrect price.
9. Payment
We accept payment by all major debit and credit cards, Apple Pay and Google Pay. Payment is taken in full at the time you place your Order. We do not charge any additional fee for any of these payment methods.
All payments are processed securely through Shopify's checkout by our third-party payment providers. We do not see or store your full card details. By submitting payment details, you confirm that you are authorised to use the payment method provided.
If your payment is declined or not authorised, your Order will not be processed. Further details about payment, billing errors and payment disputes are set out in our Billing Policy.
10. Orders and formation of the Contract
Our presentation of Products on the Website is an invitation to you to make an offer to buy them. When you place an Order, you are making an offer to purchase the Products in your Order on these Terms.
After you place an Order, we will send you an email acknowledging that we have received it. This acknowledgement does not mean that your Order has been accepted.
Our acceptance of your Order takes place, and the Contract between you and us is formed, when we send you an email confirming that your Order has been dispatched.
You are responsible for ensuring that the details of your Order, including your delivery address, are complete and accurate before you submit it. Please check your Order carefully, as errors may delay delivery.
11. Our right to refuse or cancel an Order
We reserve the right to refuse or cancel any Order, before or after acknowledgement, in the following circumstances: where there is an error in the price or description of a Product on the Website; where we reasonably suspect fraud, an unauthorised payment or a breach of these Terms; where a Product is out of stock or no longer available; or where we are unable to deliver to the address provided, including a PO Box address or an address outside the United Kingdom.
If we refuse or cancel your Order for any of these reasons, we will notify you by email and refund in full any payment you have made, including delivery charges, to your original payment method within 14 days. We will not charge you any fee for such cancellation.
12. Changes to and cancellation of your Order before dispatch
If you wish to change or cancel your Order, you must email us at info@yourbubble.co.uk as soon as possible, quoting your order reference number. We will do our best to accommodate your request if your Order has not yet been dispatched. If we are able to cancel your Order before dispatch, we will refund you in full.
Once your Order has been dispatched, it cannot be changed or cancelled. You may, however, exercise your right to return the Products in accordance with clause 14 and our Return & Refund Policy.
Where we offer personalised or made-to-order Products, such Products cannot be cancelled once production has started, unless they are faulty or not as described.
13. Delivery, risk and ownership
We deliver to addresses within the United Kingdom only. Processing times, delivery times, delivery charges, tracking and our procedures for damaged, lost, missing, stolen and undelivered parcels are set out in our Shipping Policy, which forms part of these Terms.
Delivery times are estimates. If our supply of the Products is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay, as described in clause 20.
The Products will be your responsibility from the time they are delivered to the address you gave us, or collected by you or by a person you have nominated, or left in a safe place or with a neighbour you have chosen.
You will own the Products once we have received payment in full, including any applicable delivery charges.
14. Your right to cancel and returns
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel a Contract for the purchase of Products. Our Return & Refund Policy gives you 14 working days from the day you receive your Products to tell us that you wish to return them, which is more generous than the legal minimum.
To exercise this right, you must contact us by email at info@yourbubble.co.uk with your order reference number and the reason for your return before sending any Products back. We will then send you return instructions. You must return the Products within 14 days of receiving our instructions.
For reasons of health protection and hygiene, the right to cancel does not apply to sealed Products that have been unsealed or opened after delivery, unless they are faulty, damaged or not as described. Products returned under this clause must be unused, unopened and in their original packaging with all packaging intact.
Unless the Products are faulty, damaged or incorrect, you will be responsible for the cost of returning them to us. We may reduce your refund to reflect any reduction in the value of the Products caused by handling them in a way that would not be permitted in a shop.
Full details of how to return Products and how refunds are made are set out in our Return & Refund Policy.
15. Faulty, damaged or incorrect Products
15.1 We are under a legal duty to supply Products that are of satisfactory quality, fit for purpose and as described. If you believe that a Product is faulty, damaged or not as described, please contact us as soon as possible in accordance with our Shipping Policy and Return & Refund Policy.
16. Refunds
All refunds will be made to the original payment method used to place your Order. We will process refunds within 14 days of receiving the returned Products or, where we have not asked you to return the Products, within 14 days of agreeing that you are entitled to a refund.
Where you cancel the whole of your Order within the cancellation period, we will refund the price of the Products and the standard delivery charge you paid. Your bank or card provider may take additional time to credit the refund to your account.
17. Intellectual property
We, or our licensors, own all intellectual property rights in the Website and in all material published on it, including the My Bubble name, logos, product names, product formulations, packaging designs, text, graphics, photographs, images and software. These works are protected by copyright, trade mark and other intellectual property laws.
You may view and print pages from the Website for your own personal reference. You must not copy, reproduce, modify, distribute, republish, display or otherwise use any content from the Website for any commercial purpose without our prior written permission.
18. Third-party links
The Website may contain links to third-party websites and social media platforms, including Instagram and Facebook. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
19. Limitation of liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the Contract was made, both we and you knew it might happen.
We supply Products for domestic and private use only. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We are not responsible for any loss or damage arising from your failure to follow the directions for use or warnings on a Product label, or from your use of a Product for a purpose other than that for which it is intended.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products, as summarised in clause 15; for defective products under the Consumer Protection Act 1987; or for any other liability that cannot be excluded or limited by law.
20. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performing, any of our obligations under these Terms that is caused by an event outside our reasonable control. Such events include strikes or industrial action, failure of courier or postal services, severe weather, fire, flood, pandemic, failure of public or private telecommunications networks, and acts of government.
If such an event occurs and affects the performance of our obligations, we will contact you as soon as possible to let you know, and our obligations will be suspended for the duration of the event. If the event results in a substantial delay, you may contact us to cancel your Order, and we will refund you in full for any Products you have paid for but not received.
21. Privacy and electronic communications
We will only use your personal data as set out in our Privacy Policy.
You agree that we may communicate with you electronically, including by email, about your Orders, account and these Terms. You agree that electronic communications satisfy any legal requirement for communications to be in writing.
22. Changes to these Terms
We may revise these Terms from time to time, for example to reflect changes in relevant laws and regulatory requirements, or changes to our business. The "Last updated" date at the top of these Terms shows when they were last revised.
The version of these Terms in force at the time you place an Order will apply to that Order. Your continued use of the Website after any revision constitutes your acceptance of the revised Terms. We encourage you to check these Terms regularly.
23. General
Transfer of rights
We may transfer our rights and obligations under these Terms to another organisation, and we will tell you in writing if this happens. You may only transfer your rights or obligations under these Terms to another person with our written agreement.
Third-party rights
These Terms are between you and us. No other person has any right to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999.
Severability
Each clause of these Terms operates separately. If any court or competent authority decides that any of them is unlawful or unenforceable, the remaining clauses will remain in full force and effect.
No waiver
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of a breach, that will not mean that you do not have to do those things and will not prevent us from taking steps against you at a later date.
Entire agreement
These Terms, together with the policies referred to in clause 1.3, constitute the entire agreement between you and us in relation to your use of the Website and the purchase of Products.
24. Complaints and dispute resolution
If you have any complaint about our Products, our service or the Website, please contact us at info@yourbubble.co.uk or on +44 20 8795 5343 during our support hours. We will acknowledge your complaint and do our best to resolve it fairly and promptly.
If we are unable to resolve your complaint, you may seek independent advice from Citizens Advice or pursue your rights through the courts in accordance with clause 25.
25. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of England and Wales.
You and we both agree that the courts of England and Wales will have jurisdiction over any such dispute or claim. However, if you live in Scotland, you can bring legal proceedings in respect of the Products in either the Scottish or the English courts, and if you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.
26. Contact us
If you have any questions about these Terms, please contact us or email info@yourbubble.co.uk, and our team will be happy to help.
Business Information
Legal Entity: Sonik Products Ltd (Private Limited Company)
Brand Name: My Bubble
Address: Block C, Woodside End, Wembley, HA0 1UR, United Kingdom
Phone: +44 20 8795 5343
Email: info@yourbubble.co.uk
Support Hours: Monday to Friday, 10am to 4pm (UK time), closed on weekends and UK bank holidays
Refusal to accept an order
We may refuse to accept an order, where goods are not available, where payment authorisation is not meet, or if there has been a pricing/product description error or bad account usage.
Pricing
All prices include VAT
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express.
Cancellation Rights
If you wish to cancel your order before we have dispatched the order you can notify us by email: info@yourbubble.co.uk. If goods have been dispatched, the costs of returning the goods to us shall be incurred by you the customer.